Please advise your network specialist prior to installing the units through different segments.
It is impossible to transfer a license to another machine, once a license was activated. You can install the software on another machine. But you will need to generate a new license file.
No, you do not need another license file in case more terminals were purchased, you simply need to update an existing license file.
To display your Hardware ID, from IdentyTech Configuration Manager (Start->Programs->IdentyManage-> Configuration Manager), click Get Hardware ID.
An example of a Hardware ID is: BF9000Z4S12652
Please Note: The “Hardware ID” is NOT a serial number that appears on the boxes with a shipped products.
If you cannot find the Hardware ID for the product you are activating, please contact IdentyTech Solutions Support Team at: support@identytech.com, for inquiries within USA please contact our US Team at: supportus@identytech.com .
To retrieve a Hardware ID, open “Configuration Manager” (Start->Programs->IdentyManage-> Configuration Manager), and click on “Get Hardware ID” button. Copy the number that appears on the screen.
Please note: IdentyManage software or IDT-SDK must be installed prior to license generation.
Browse to http://crm.identytech.com, “License” section. Click on “Generate license” button and paste previously copied Hardware ID. You can also mark modules and choose a relevant Sub-company in case available.
Click on “Generate” button. The system will automatically generate the license file.
In order to download the license file, press the “Download” near the Hardware ID in the list.
In case more terminals were purchased by the customer and needs to be used by the software, it is required to update a license file.
This can be simply done by logging into the CRM portal –> Licenses section.
To update a license file simply click the “Download” button near the hardware ID of your PC in the list.
This will download an updated license file.
After the license file is downloaded, please apply it by using a “Configuration manager”.
In case you forgot a password for IdentyTech CRM account, please write us an email to support@identytech.com. Also, please specify your Username and your company name.
New password will be automatically sent to you via email (to the email you registered with).
In case the segment are properly “connected” in the router and all required ports are used, there is no problem to search the units through the different segments.
Please advise your network specialist prior to installing the units through different segments.
Please verify that the sensor drivers were installed. The drivers are installed automatically with the installation of the software. If the drivers were not installed, please remove the software and reinstall it again.
If the issue still occurs, please verify that you have the following components installed:
Please download and install missing components. Close and Restart the software and retry capturing process.
In order to change the IP address of the terminal please do the following steps.
Please note: The unit with incorrect IP settings will be lost.
In case you are willing to reset the IP settings to the default IP settings(for example: if you don’t know what the current address of the terminal is) please refer to the following article which will guide you through the reset process.
To change the computer’s IP address open a Control Panel and navigate to “Network and Internet à Network and Sharing Center”
Then when the Network and Sharing Center opens, click on “Change adapter settings”. This will be the same on Windows 7 or 8.x. Right-click on your local adapter and select Properties.
In the Local Area Connection Properties window highlight Internet Protocol Version 4 (TCP/IPv4) then click the Properties button.
Now select the radio button “Use the following IP address” and enter in the correct IP, Subnet mask, and Default gateway that corresponds with your network setup.
Now close out of the Local Area Connections Properties window.
Now you can open the “Command prompt” and do an ipconfig to see the network adapter settings have been successfully changed.
There might be a various reasons for that:
If you are experiencing this issue, please verify that the PalmSecure drivers were installed.
If this issue occurs on Windows 8 / Windows 8.1 machines, the PalmSecure drivers were not installed properly. Please uninstall the drivers and reinstall as described in the article: “Installing PalmSecure drivers on windows 8 & 8.1″.
The PalmSecure drivers can be downloaded from the CRM portal, “Download” section.
There might be a various reasons for this issue. Check out one of the following steps in order to find a solution:
The default username is: “Administrator”, not case-sensitive.
The default password is set by the user, on first software run.
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Tel: +1 (813) 336-5150
Email: support@identytech.com
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