Fingerprint desktop sensor sensor is not acquiring image

Comments Off on Fingerprint desktop sensor sensor is not acquiring image
Jul, 21, 2018
identytech

Please verify that the sensor drivers were installed. The drivers are installed automatically with the installation of the software. If the drivers were not installed, please remove the software and reinstall it again. If the issue still occurs, please verify that you have the following components installed: Visual C++ Redistributable 2005 installed. Lumidigm Device Service Packages Deployment […]

Comments Off on Palm secure desktop sensor is not acquiring image
Jul, 21, 2018
identytech

If you are experiencing this issue, please verify that the PalmSecure drivers were installed. If this issue occurs on Windows 8 / Windows 8.1 machines, the PalmSecure drivers were not installed properly. Please uninstall the drivers and reinstall as described in the article: “Installing PalmSecure drivers on windows 8 & 8.1″. The PalmSecure drivers can be […]

Comments Off on How Do I set a static IP address on my PC?
Jul, 21, 2018
identytech

To change the computer’s IP address open a Control Panel and navigate to “Network and Internet à Network and Sharing Center” Then when the Network and Sharing Center opens, click on “Change adapter settings”. This will be the same on Windows 7 or 8.x. Right-click on your local adapter and select Properties. In the Local Area Connection Properties window […]

Comments Off on Can the terminals be found through the different segments on the network?
Jul, 21, 2018
identytech

In case the segment are properly “connected” in the router and all required ports are used, there is no problem to search the units through the different segments. Please advise your network specialist prior to installing the units through different segments.

Comments Off on Whats is the default username & password for IdentyManage software?
Jul, 21, 2018
identytech

The default username is: “Administrator”, not case-sensitive. The default password is set by the user, on first software run.

Comments Off on How Do I change the IP address of the terminal
Jul, 21, 2018
identytech

In order to change the IP address of the terminal please do the following steps. Open the management software and click on “Zones and devices” icon. On the “Site map” tree, mark the device you are willing to set ip to. Click on the “Set IP” button on the top of the screen, or right-click […]

Comments Off on No terminals appears in the software (in the search area)
Jul, 21, 2018
identytech

There might be a various reasons for that: Check that the ports required by the application are added as exceptions in your firewall. Please note: Application’s installer is adding those ports automatically to the local firewall as exception during the installation. In case you have an additional (corporate) firewall that might block this ports through […]

Comments Off on Software is installed but won’t start up
Jul, 21, 2018
identytech

There might be a various reasons for this issue. Check out one of the following steps in order to find a solution: Administrator privileges might be missing for your user account. The user account must have an administrative rights in order to access system folders and services. To fix this issue, run a software as an Administrator (Right click on […]

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