Please verify that the sensor drivers were installed. The drivers are installed automatically with the installation of the software. If the drivers were not installed, please remove the software and reinstall it again.
If the issue still occurs, please verify that you have the following components installed:
- Visual C++ Redistributable 2005 installed.
- Lumidigm Device Service Packages Deployment v5.30.50
Please download and install missing components. Close and Restart the software and retry capturing process.