- identytech
- Jul, 21, 2018
- Comments Off on Palm secure desktop sensor is not acquiring image
If you are experiencing this issue, please verify that the PalmSecure drivers were installed.
If this issue occurs on Windows 8 / Windows 8.1 machines, the PalmSecure drivers were not installed properly. Please uninstall the drivers and reinstall as described in the article: “Installing PalmSecure drivers on windows 8 & 8.1″.
The PalmSecure drivers can be downloaded from the CRM portal, “Download” section.
