Palm secure desktop sensor is not acquiring image

If you are experiencing this issue, please verify that the PalmSecure drivers were installed.

If this issue occurs on Windows 8 / Windows 8.1 machines, the PalmSecure drivers were not installed properly. Please uninstall the drivers and reinstall as described in the article: “Installing PalmSecure drivers on windows 8 & 8.1″.

The PalmSecure drivers can be downloaded from the CRM portal, “Download” section.